Terence S. Johnson
801-821-0826
2287 N. 1075 E. Layton UT, 84040
Education
Current Animation Adv. Certificate Animation Mentor.com Emeryville, CA
06/2008 B.A., Media Arts & Animation The Art Institute of Phoenix Phoenix, AZ
10/2004 Cert. Radiology Technician Davis Applied Technology College Kaysville, UT
2000-04 Theatre/Psychology Minor Weber State University Ogden, UT
OPERATING SYSTEMS
Mac OS X
Microsoft Vista/XP
Software Competency
Word Maya After Effects
Power Point 3ds Max Flash
Excel Photoshop Sound Forge
Illustrator
Console Familiarity
Sony: Playstation/PS2/PS3/PSP
Microsoft: XBOX/360
Nintendo: Nes/ Snes/ Nintendo 64/ Game Cube/ Nintendo DS
Sega: Genesis/ Sega CDX/ Game Gear/ Nomad/ 32X/ Saturn/ Dreamcast
Mattel: Intellivision
Neo-Geo: Neo-Geo Pocket Color
Employment
May 2009- Aug 2009 THQ Video Game Tester
Tests games that are still in development to look for bugs. Examines and analyzes video game content for bugs using various gaming consoles: Documents bugs found in the games. Writes error reports which are sent to the development team for rectification. Verifies that the development team's fixes work properly. Creates internal guides and materials. Documents findings in databases and maintains databases to ensure up-to-date information has been entered. Conducts industry research of comparable video games by examining and evaluating competitors' games and creating game reports. Maintains confidentiality of games that have not been released to the public.
July 2008-May 2009 Sears Holding Corp. – Appliance Online Technician
Phone support and Customer Service in creating repair services and troubleshooting.
April 2007- June 2008 Expo Design Center- Tile Designing Rep. Assist customer with the designing of their dream floors and wall idea’s.
February 2006- July2007 Block Buster Video- Assistant Manager Phoenix, AZ
POSITION SUMMARY:
Assist the Store Manager in ensuring outstanding customer service and 100% program execution at a Blockbuster store. Key areas: Customer Service Excellence, Operational Excellence, Financial Results. Lead by example-role model for the company service standards. Provide guidance, training, and direction to Shift Leaders and Customer Service Representatives. Assist in managing store scheduling system to ensure there is proper coverage for all shifts including days, evenings, weekends and statutory holidays.
Assist in maintaining employee files and records. Assist in keeping the interior and exterior of the store clean and organized.
October 2004-April 2006 GameStop- Assistant Manager Layton, UT/ Phoenix,AZ
Support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Responsible for ensuring that entire staff is trained to acknowledge all customers in a friendly, open manner with a warm welcome, and eye contact. Ensure that every customer is thanked for shopping at our store. Listen, comprehend, and respond to customer comments/questions in person or on the phone using available resources. Keep self and staff current on all company/store policies, procedures, and guidelines, including governmental regulations. Ensure they are adhered to by all associates. Ensure that all closeout paperwork for daily business transactions is completed correctly according to procedures. Ensure all banking procedures are completed in a timely manner. Ensure bank deposit slips are completed accurately and bank deposits are made on a daily basis per company guidelines. Maintain sufficient cash/change amounts. Effectively manage, implement, and maintain merchandise sections, in store promotions, signage and displays, and pricing strategies according to current guidelines and time lines; ensure sections are well organized.
May 2001-July 2002 Walt Disney World- Performer Orlando, FL
Puppeteer of Tapestry of Dreams
Goofy
Talent Agencies
2004-05 McCarty Agency
Film
2005 Unearthed Role: Character Stand In
2005 Utah Disaster Commercial Role: Featured Extra
2004 Intermountain Health Role: Business Executive
2002 Walt Disney World Park Video Role: Goofy
Theatre
2000- Don’t Drink the Water a Woody Allen comedy
Characters: Yanis Kasner/ The Count
2000 Damn Yankees Character: Rocky
2000 South Pacific Character: Commander Harbison
